| Questions/Comments | |
| Hosting FAQs - General Information |
| What is Virtual Web Hosting? |
| Will I be able to access my domain name with or without the WWW? |
| Do you offer dial-up internet access? |
| Do you offer web page design services |
| Can I upgrade from one plan to another? |
| Can I check domain name availability? |
| Does CapitalSites handle domain registration? |
| Can I transfer existing domain name to CapitalSites? |
| How long does it take before my domain name is active? |
| What is the fee for domain registration? |
| Is 1000 MB of data transfer going to be enough to support my web site? |
| How do I transfer files to my web site? |
| Will I have unlimited access to update my pages? |
| Can multiple domains point to the same HTML files? |
| Can I use my account for commercial purposes? |
| Can I resell space within my own account? |
| Do you accept international orders? |
| How long has CapitalSites been in business? |
| What contract and payment terms are available? |
| Do you offer technical support to customers? |
| How long does it take to set up a new account? |
| How do I place an order? |
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| What is Virtual Web Hosting? |
| We specialize in Virtual Web Hosting which means that you can find a home for your web site on our active Sun Solaris web servers and establish a presence on the internet. We can help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not suggest that you are renting web space, and, since email can be addressed to your domain (eg. WWW.YOURNAME.COM ) you will not have to announce a new email address if you change internet providers. |
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| Will I be able to access my domain name with or without the WWW? |
| Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com". |
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| Do you offer dial-up internet access? |
| No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. Providing a specialized service means that we do not have hundreds of modems to maintain enabling us to devote more time to our customers and to the addition of enhancements to the entire site. Our Sun Solaris web servers are connected to the Internet via multiple full T3 lines with multiple T1 lines as back-up, to ensure a high level of performance. |
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| Do you offer web page design services? |
| Yes, we offer web page consulting, web page development, and/or custom scripting services. For more information, contact sales@capitalsites.net. |
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| Can I upgrade from one plan to another? |
| Yes. You can upgrade or downgrade from one plan to another at any time. A setup fee will be charged in each case. |
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| Can I check domain name availability? |
| Yes, at http://domreg.capitalsites.com |
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| Does CapitalSites handle domain registration? |
| Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or transfer. You do NOT need to submit a registration or modification template to the InterNIC as this will only delay your request. |
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| Can I transfer existing domain name to CapitalSites? |
| Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for Internic to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from the current site. When Internic announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at netimpact.net until they update their DNS. |
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| How long does it take before my domain name is active? |
| Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation. |
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| What is the fee for domain registration? |
| Currently, CapitalSites charges $19.95 per year for each domain name that you register. |
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| Is 1000 MB of data transfer going to be enough to support my web site? |
| Our experience has shown that 1000 MB/month will be more than enough bandwidth for the average web site. Depending on the quantity and sizes of your files, this could support many thousands of hits per month. Note that only a small percentage of our customers have exceeded the 1000 MB of data transfer threshold. The Pro Plan accommodates 5GB (5000MB) of data transfer. |
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| How do I transfer files to my web site? |
| Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. |
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| Will I have unlimited access to update my pages? |
| You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. |
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| Can multiple domains point to the same HTML files? |
| Yes. You can add Domain Pointers to have more than one name pointing to a single web site. |
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| Can I use my account for commercial purposes? |
| Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. If desired, secure processing is available under domain Corporate and Commercial plans which provide an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode. |
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| Can I resell space within my own account? |
| Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access. Nor can you track statistics for resold space. |
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| Do you accept international orders? |
| Yes. We are pleased to have customers around the world and we're as close as your computer. |
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| How long has CapitalSites been in business? |
| CapitalSites has been in business since 1996. |
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| What contract and payment terms are available? |
| We bill at quarterly increments and require a minimum three month contract. We accept MasterCard, Visa and American Express as well as personal and business checks. |
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| Do you offer technical support to customers? |
| Yes. We encourage our customers to send email to support@capitalsites.net with questions or concerns about their web site. We are relatively quick to respond to support email up to about 10pm EST on weekdays. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly. |
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| How long does it take to set up a new account? |
| Orders submitted before 3pm which include payment information will generally be processed the same day! Once an account is set up an activation notice will be sent you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer. |
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| How do I place an order? |
| You can place an order for a Virtual domain account directly from our web site 24 hours a day or by calling (703) 931-9163 between the hours of 9am-6pm EST Monday-Friday. |
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