| Questions/Comments | |
| Hosting FAQs - Administrative Questions |
| What should I do if denied access via FTP or to "stats"? |
| How do I upgrade from one plan to another? |
| How do I change frequency and mode of payment? |
| How do I update account contact information? |
| Can I change my userid and password? |
| Can I change my domain name? |
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| What should I do if denied access via FTP or to "stats"? |
| Be sure to read the FTP tutorial as well as the Control Panel access instruction. If you still have trouble, send email to support@netimpact.net explaining the problem in detail. Be sure to include either your userid or domain name. |
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| How do I upgrade from one plan to another? |
| Send email to sales@capitalsites.net and be sure to mention the domain name of the account you wish to upgrade. We will prorate billing based on the unused portion of monthly rates collected in advance. There is a setup fee to upgrade or downgrade any account. |
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| How do I change frequency and mode of payment? |
| An email will be sent to you about 20-30 days prior to your next billing date at which time you can request a different mode of payment. We accept Visa and Mastercard credit cards or payment by check. |
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| How do I update account contact information? |
| You can change your billing address and email address in with your Control Panel. If you have a change of email address, be sure to reflect this new address in your mail forwarding options. |
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| Can I change my userid and password? |
| The userid is derived from the first six characters of your domain name and and cannot be changed. You can change your password with your account Control Panel. Valid passwords consist of no more than eight alphabetic and/or numeric characters. |
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| Can I change my domain name? |
| In order to change your domain name, you need to submit an order for the new domain via our online order form at https://www.capitalsites.net/ordering/step1.html. Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to reupload files to the new account once activated. |
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