| Questions/Comments | |
| Hosting FAQs - Your Control Panel |
| Q: How can I access my control panel? |
| Q: How do I login to my control panel? |
| Q: What if I've forgotten my username and/or password? |
| Q: How do I check my email through Webmail? |
| Q: How do I add/delete/modify an email account? |
| Q: How do I add/delete/modify a forwarding account? |
| Q: How do I add/delete/modify an autoresponder? |
| Q: How do I check my website statistics? |
| Q: How can I make changes to my website through the control panel? |
| Q: What languages does the control panel support? |
| Q: When logged into my control panel, what does the "User Profile" link do? |
| Q: When logged into my control panel, what does the "File Manager" link do? |
| Q: When logged into my control panel, what does the "Mail Manager" link do? |
| Q: When logged into my control panel, what does the "Maintain Email Accounts" link do? |
| Q: When logged into my control panel, what does the "Tools and Wizards" link do? |
| Q: When logged into my control panel, what does the "Preferences" link do? |
|
| How can I access my control panel? |
| You can access your control panel by going to www.YOUR-DOMAIN-NAME.com/stats/ |
| Back to TOP |
| How can I login to my control panel? |
| You can login to your control panel two (2) ways; First, you can login using your email address and email password to check/send email through Webmail. Secondly, you can login using your hosting account username and password.
An example of logging in to check Webmail:
An example of logging in for anything other than checking Webmail (i.e. add/delete/modify POP or forwarding accounts, make changes to your website, etc.):
|
| Back to TOP |
| What if I've forgotten my username and/or password? |
| If you have forgotten your username and/or password send us an email to support@capitalsites.com from the email account we have on file with you or call us at (703) 931-9163 or toll free at (800) 449-8270. |
| Back to TOP |
| How do I check my email through Webmail? |
| You can check your email through Webmail by logging into your control panel at www.YOUR-DOMAIN-NAME.com/stats using your email address and email password as the login criteria then click on "Mail Manager". |
| Back to TOP |
| How do I add/delete/modify an email account? |
| Log into your control panel at www.YOUR-DOMAIN-NAME.com/stats/ using your hosting account username and password, click on Maintain Email Accounts, under the POP3 heading you can "view | add | edit | remove" email accounts. |
| Back to TOP |
| How do I add/delete/modify a forwarding account? |
| Log into your control panel at www.YOUR-DOMAIN-NAME.com/stats/ using your hosting account username and password, click on Maintain Email Accounts, under the Forwards heading you can "view | add | edit | remove" email accounts. |
| Back to TOP |
| How do I add/delete/modify an autoresponder? |
| Log into your control panel at www.YOUR-DOMAIN-NAME.com/stats/ using your email address and password, click on Mail Manager, click on Enable Auto Responder then click on Edit Message. |
| Back to TOP |
| How do I check my website statistics? |
| To access your website statistics goto www.YOUR-DOMAIN-NAME.com/urchin/. |
| Back to TOP |
| How can I make changes to my website through the control panel? |
| Log into your control panel at www.YOUR-DOMAIN-NAME.com using your hosting account username and password. Click on File Manager. Under Directory Contents click on www then under the same Directory Contents click on your domain name. Here you will see a list of folders (directories) and files. These are your website files; webpages, images, etc. From here you can create a directory, create a new file or upload a new file. Files that have the extensions HTML or HTM are your web pages. You can click on one and then click Edit File to make changes. Having a basic knowledge of HTML is essential so mistakes are not made. If a file is overwritten and you need the old one back we can restore it for free on the same day the mistake was made prior to midnight EST. A restoration fee of $150 will be charged if files need to be restored after midnight... so please be careful! |
| Back to TOP |